Clients

Summary

This page sets out what information we process about our clients.

What personal information we hold

Contact information: name, identity and contact information.

Business information: name of the company you work for and information about its business activities.

Usage information: we collect usage information about you whenever you interact with our website and services. This includes which webpages you visit, what you click on, when you perform those actions and so on. All usage data is anonymous and will never contain your name, address, telephone number or payment details.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g. HTML pages, graphics, etc.), operating system versions, device type and timestamps. All log data is anonymous and will never contain your name, address, telephone number or payment details.

How we use your personal information

We process personal information about you:

  • with your consent; and/or
  • to fulfil our contractual responsibility to deliver the services to you; and/or
  • to pursue our legitimate interests of providing support and improving the services we offer and developing new products and service features; and/or
  • to comply with a legal obligation.

Contact details

We use your contact information to

  • give you legal advice
  • send you our newsletter (as long as you’ve told us you want to hear from us)
  • bill you for our services
  • perform identity checks for anti-money laundering purposes

The legal basis under the GDPR for these purposes falls under:

  • performance of a contract
  • consent
  • legal obligation

Business information

We use your business information to provide you with legal advice. We do this under the provisions of the GDPR because it is necessary in the performance of a contract.

Usage information

We collect information about the types of content you engage with so that we can direct you to other relevant features and services. This falls under the provision for legitimate interests.

Log data

We use log data for many different business purposes, including:

  • monitoring abuse and troubleshooting
  • tracking behaviour at the aggregate/anonymous level to identify and understand trends in the various interactions with our website
  • fixing bugs and troubleshooting functionality

Our use of your data in this instance falls under the provision for legitimate interests.